So it was a Sunday and my regular salon was closed and I needed a get my eyebrows done, so went to this salon. Saima(Owner's assistant) started threading my eyebrows. She was done quickly. I looked in the mirror and thought I could go a little thinner and told her if she could thin it a little. The owner Omaira who was close by said next time you should tell her in the beginning itself so that she does not waste time. How in the world am I supposed to indicate how thin I want it unless I see what she has done?Anyways, after she was done I pointed out to her that she had missed a few hair. Saima, without even looking, hurriedly threaded the area I was pointing to. When I pointed out that the hair was still there, the owner Omaira indicated that she would do it and came by and quickly did her stuff. I was still not happy and when she went to another customer, Saima came back again and vigorously started threading the area causing some nicks. At this point I was nervous that she may make a mess and asked her to stop. It was obvious that these people expected customers to accept whatever they dish out and not question their work . I just paid and walked out. In the car I noticed that the area was bleeding where she had threaded. There are better salons who will listen to your concerns. Stay away from this place if you want to save your face from nicks and bruises and want to be treated better.
To the owner, better change the arrogant attitude you and your employees have. When customers pay, they expect the work to be done well and to be treated right. Learn from American shops about Customer service.